Wholesale Policies

Ordering

Opening order minimum: 2 Cases

Reorder minimum: 1 Case


Case content:
- 12 Candles per Case
- 1 Scent per Case
- 1 Size per Case


Orders that do not meet this criteria will not be processed. Large orders qualify for volume price discounts. Our candles are made to order, so orders are produced once payment has been received.

Order Processing Time

Processing time before your order ships is 5-10 business days. Please inquire about orders of more than 300 candles as we may need more time to produce larger quantities. Rush order can be provided for an additional fee that is 25% of the total order price.

Shipping

We ship domestic and international orders via US Postal Service (USPS). Let us know if you have your own method of shipping, and would like to arrange payment and a pickup yourself. We provide delivery tracking numbers so you can be informed when your order ships from us and when to expect its arrival.


CANDLE.NYC is not responsible for lost or stolen packages once delivered, please take adequate precautions to make sure your orders are delivered to you safely. CANDLE.NYC has no control over international delivery delays due to customs.

Exclusivity

We review every potential client to assure that territories are never over saturated, but also assure our products are easily accessible to the consumer.


We reserve the right to protect ZIP codes and/or areas with active retail partners. CANDLE.NYC cannot guarantee all territory protection, but will research proximity to existing clients with each new inquiry to the best of our ability.


For an account to remain active and territories protected, an order must be placed at least once every 2 months. If an existing stockist is only ordering select collections, another stockist in the same area may order another distinctly different collection.


Prices and product design are subject to change without notice, if changes occur orders will be reconfirmed.

General Return Policy

All replacements or refunds must be requested and approved. We do not accept returns. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to info@candle.nyc within 5 days of delivery. After a review of your request, a replacement will be completed or a credit will be applied to a future purchase. Replacement or credit towards future purchase will be based on the value of the merchandise at the time of purchase. Shipping and handling fees are not refundable.