We'll Be Back Soon!
Our website is being rebuilt to create a new shopping experience, and we're also expanding and moving our production facility.
While we're offline, you can place your order via email. Please see the instructions below.
Order via Email: info@candle.nyc.
Order Instructions:
- Tell us how many of each scent you'd like (for Free candle see Retail Policies below).
- Provide your full shipping name and address.
- We'll email an invoice with a secure payment link.
- Once paid, we'll process your order and send tracking info upon shipment.
Deals:
- Buy 4+ get 1 Free Candle
- Free Shipping on orders over $75
Prices:
- MSRP: Orders up to 24 candles.
- Bulk 20% Off: Orders of 24 candles or more.
For more details on Pricing, Scents, Deals, Processing times, Shipping, and Returns, please see our Line Sheet, Scent List and Retail Policies below.
During our website rebuild, only standard-size Amber/Clear line candles are available, and scent selection is limited to bestsellers.
Line Sheet - Price & Size
Scent List
Retail Policies
ORDER PROCESSING TIME
Please allow 5-7 business days for the order to be processed before it is shipped. Possible additional processing time around major sales or during holidays.
Our candles are made to order, and produced once payment has been received, which means there’s no refunding if the order is being canceled after the payment.
FREE CANDLE
Buy 4+ candles, get 1 free Amber/Clear Line standard-size candle: When placing the order via email, please let us know which scent you want for the free candle (if not specified, the first candle in your order will be duplicated as the free one).
SHIPPING
FREE SHIPPING on orders over $75 (contiguous US) or $9.99 Flat-rate Shipping on orders up to $75.
When the package is picked up by our carrier you will receive the tracking number, from that point the delivery status is no longer within our control. You will see a tracking update once the carrier scans it at the first transit location.
CANDLE.NYC is not responsible for lost/stolen packages once delivered, or if the shipment is refused by the addressee, please take adequate precautions to make sure your order is delivered to you safely.
RETURNS & EXCHANGES
Returns must be made within 7 days of purchase/delivery and be accompanied by a receipt for exchange or store credit only. No cash or credit card refunds. Due to the nature of our products used candles cannot be returned.
We will replace products damaged during shipment if photographic proof of damage (where's also visible that candle wasn't burned) is submitted together with the proof of purchase (e.g. order confirmation email, store receipt) to info@candle.nyc within 5 days of delivery. The buyer is responsible for shipping cost on all return items.
SAFETY FIRST
Burn the candle within sight. Keep away from drafts and vibrations. Keep out of reach of children and pets. Never burn the candle on or near anything that can catch fire. Keep the candle free of any foreign materials including matches and wick trimmings.
Only burn the candle on a level, fire resistant surface. Stop burning your candle when only ¼ inch of wax remains. Never extinguish a candle by putting on the lid.
CANDLE.NYC ®