Retail Policies

Please allow 3-5 business days for the order to be processed before it is shipped or ready for in-person pickup. Possible additional processing time around major sales or during holidays. 

Buy 4+ candles, get 1 free Amber/Clear Line standard-size candle: Please do not add to the shopping cart the candle you wish to receive as a free item, instead during the Checkout type in the Order Comment field which scent you want for the free candle (if not specified, the first candle in your order will be duplicated as the free one).

FREE SHIPPING on orders over $75 (contiguous US) or $9.99 Flat-rate Shipping on orders up to $75.

If shipping is selected, when the package is picked up by our carrier you will receive the tracking number, from that point the delivery status is no longer within our control. You will see a tracking update once the carrier scans it at the first transit location. If In-person pickup is selected, you will be notified when your order is ready for pickup.

CANDLE.NYC is not responsible for lost/stolen packages once delivered, or if the shipment is refused by the addressee, please take adequate precautions to make sure your order is delivered to you safely.

Please note that shipping fees do not include any additional import fees to which international shipments may be subject, including customs, duties, or fees calculated by the import country. Customer is responsible for paying any and all import fees. CANDLE.NYC has no control over import fees or international delivery delays due to customs.

Returns must be made within 7 days of purchase/delivery and be accompanied by a receipt for exchange or store credit only. No cash or credit card refunds. Sale/custom items are final sale. Due to the nature of our products used candles cannot be returned.

We will replace products damaged during shipment if photographic proof of damage (where's also visible that candle wasn't burned) is submitted together with the proof of purchase (e.g. order confirmation email, store receipt) to info@candle.nyc within 5 days of delivery. The buyer is responsible for shipping cost on all return items.

We apologize for the inconvenience, but we are currently unable to offer exchanges on international orders.